Ordering & Delivery Info.

Order Details
Orders of our regular sized cakes (sizes: 6", 8", and 10") and pastries must be placed at least 48 hours in advance. To ensure delivery of orders for Saturday, Sunday or Monday we have to receive them by Wednesday of that week. Our larger "Celebration" cakes, custom design cakes and photo cakes require a minimum of 72 hours advance notice. In case of a surprise gift, kindly make the necessary arrangements for a contact to be available to receive your order. If you have any questions, please contact us at info@ecakes.ca and we will respond to you promptly.
Exchange or Cancellation Policy
Please note that exchanges and cancellations are ONLY possible within 24 hours of receiving your of ordering. To cancel or change your order, please contact us at: info@ecakes.ca and quote your order details and sales order number from your order confirmation.
Pricing
Our prices are subject to change without notice.
Telephone Orders
We are unable to accept orders via the telephone as these are not secure lines.
Payment Options
We accept the following credit cards: VISA, Master Card, American Express and Discover. Confirmation of your order will be made an email reply providing we receive reliable and verifiable documentation.
Delivery Information
Our cakes are delivered fresh every day to local restaurants, hotels, cafes and foods stores as well as local businesses for corporate functions and private individuals safely and on time. Our selected courier has been in business since 1985 delivering in excess of 2000 deliveries per day.

A delivery fee is added upon checkout based on your delivery area.

Please ensure before placing your order and selecting a delivery time slot that the recipient will be there to accept it as we cannot be responsible for orders left unattended.

Delivery is available seven days a week from 10:00 a.m. - 9:00 p.m. We require a minimum of 3 hours leeway for each delivery; due to unpredictable weather and traffic situations. During inclement weather and traffic conditions beyond our control, times of delivery may be affected and you will be notified ahead of time.

We will, however, at all times do our best to ensure that our cakes are delivered within the time slot indicated on your order forms (am) 10:00 a.m. - 1:00 p.m. (pm) 1:00 p.m. - 5:00 p.m. (pm) 6:00 p.m. - 9:00 p.m. We try our best to deliver within the times above, but due to traffic conditions these times may change.

Orders have to be placed by Wednesday for deliveries on Saturday and Sunday. When there is a statutory holiday, there will be no delivery on and preceding the holiday. Delivery will be made the following regular business day.
Order & Delivery Schedule
The following is the schedule for delivery days based on orders placed before 3 p.m. Eastern.

Orders placed on Monday can be delivered on Wednesday.
Orders placed on Tuesday can be delivered on Thursday.
Orders placed on Wednesday can be delivered on Friday, Saturday or Sunday.
Orders placed on Thursday can be delivered on Tuesday.
Orders placed on Friday can be delivered on Tuesday.
Delivery Locations
The following is a short list of locations we can currently deliver our products to and their delivery prices in Canadian Dollars. If you would like to us to deliver to a location not on this list, please contact us for a quote.

Ajax - $ 40.00 CAD
Aurora - $ 35.00 CAD
Bramalea - $ 30.00 CAD
Brampton - $ 35.00 CAD
Concord - $ 30.00 CAD
Don Mills - $ 25.00 CAD
Etobicoke - $ 25.00 CAD
Markham - $ 25.00 CAD
Mississauga - $ 35.00 CAD
New Market - $ 35.00 CAD
North York - $ 25.00 CAD
Oshawa - $ 45.00 CAD
Pickering - $ 40.00 CAD
PICKUP @ 1960 Lawrence Ave East (6-8 pm) - $ 0.00 CAD
Rexdale - $ 30.00 CAD
Richmond Hill - $ 25.00 CAD
Scarborough - $ 25.00 CAD
Stoufville - $ 35.00 CAD
Thornhill - $ 25.00 CAD
Toronto - $ 25.00 CAD
Unionville - $ 30.00 CAD
Vaughan - $ 30.00 CAD
Willowdale - $ 25.00 CAD
Woodbridge - $ 30.00 CAD

Questions?

If your question(s) aren't covered on this page, we invite you to please contact us.