Company Policies
Order Confirmation
Within 24 hours of placing an order, you will
receive an automatic e-mail confirmation of your purchase and an e-mail
confirmation detailing delivery and order information. If you do not receive
a confirmation, please contact us immediately and refer to the order number
on your confirmation receipt. Please remember to print your confirmation for
future reference.
Orders for Saturday and Sunday deliveries must be received before our 12:00
noon Thursday cut off time.
Larger "Celebration" cakes require a minimum of three business days notice.
Delivery of our larger celebration cakes for Saturday must be placed before
noon on Wednesday. Please direct your enquiries to: info@ecakes.ca
Due to the nature of our business, exchanges are not possible after the
orders have been processed. However, cancellations can be made prior to the
2:00 p.m cut-off time on date of ordering by e-mailing us at:
info@ecakes.ca. Please indicate: order number from confirmation, date, time,
and location of delivery. In case of a surprise gift, kindly make the
necessary arrangements for a contact to be available. All orders will be
confirmed by a phone call prior to delivery.
For additional information, e-mail us at: info@ecakes.ca, and we will
respond to you promptly.
Pricing
Our prices are subject to change without
notice.
Inscriptions and plaques can be added free of charge.
Delivery fee is added upon checkout based on your delivery area.
Delivery
Delivery charges are added upon check-out
based on your delivery zone. Prices are subject to change. Zone Delivery
Charges
Ajax - $ 75.00
Aurora - $ 75.00
Bramalea - $ 30.00
Brampton - $ 35.00
Burlington - $ 130.00
Concord - $ 30.00
Don Mills - $ 20.00
Etobicoke - $ 25.00
Free Pick-up - $ 0.00
Hamilton - $ 150.00
Markham - $ 25.00
Metropolitan Toronto - $ 25.00
Milton - $ 100.00
Mississauga - $ 35.00
Newmarket - $ 80.00
North York - $ 25.00
Oakville - $ 95.00
Oshawa - $ 85.00
Pickering - $ 68.00
Rexdale - $ 30.00
Richmond Hill - $ 25.00
Scarborough - $ 20.00
Thornhill - $ 25.00
Unionville - $ 30.00
Vaughan - $ 30.00
Whitby - $ 75.00
Willowdale - $ 20.00
Woodbridge - $ 30.00
Delivery
If your area is not listed, you may be
outside our direct delivery area. Please send an e-mail to: info@ecakes.ca
for arrangements to ship to your area. ** Presently, we can only ship our
products within Toronto and surrounding areas. **
During inclement weather conditions, times of delivery may be affected and
you will be notified ahead of time. We will however, do our utmost to have
our products delivered within the time slot indicated on your order forms **
(AM SLOT)-10:00am-11:59am. PM SLOT)-12:00 pm- 9:00pm. **
Phone Orders
All orders have to be done via our web
site.
Payment Options
We accept the following: VISA, Master Card,
American Express, Discover or business cheques (for business orders only-due
upon delivery of your order).
Our Mission Statement
eCakes is an online cake distributor with
access to Toronto`s leading, most reputable high-end bakeries.
We are here to provide you with a quick, easy way to order over 200
decadent, scrumptious desserts that can be delivered to your home or office
within 24 hours of ordering*. (Tuesday - Saturday) for a nominal delivery
fee.
You can shop with us 24 hours a day from the comfort of your home or office.
We offer a Secure Online web site as well as a "Guarantee that all of your
personal information remains confidential".
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